Privacy Policy

Al-Meil Al-Nahai LLC (Meel Solutions) respect the privacy of its users and are committed to protect its users’ information. We believe that you have a right to know our practices regarding the information we may collect and use when you use the “Meel Dispatcher Portal”, the “Meel Driver App” and the “Meel Track App” (the “Portal” and the “App(s)”, respectively). Please read the following carefully to understand Meel views and practices regarding your Personal Information and how Meel will treats it.

1. Who We Are

In this policy, references to Meel, or to “we” or “us” are to Al-Meil Al-Nahai LLC (Meel Solutions). Which is a registered company in the Ministry of Commerce. Individuals wishing to contact us about data protection issues may do so by writing to us at the above address or by emailing us at noaimime@meelsolutions.com.

2. Your Acknowledgement of this Policy (important, please read!)

Meel customers are businesses and their respective customers, and the Portal and Apps are intended for use solely by our customers’ authorized employees and service providers (respectively: “User” or “you” and “your Organization”). The information we collect from you via the Portal and the Apps (and thereby its process) is strictly related to your Organization and to the services that we provide to such Organization as our customer.

All information that Meel shall collect from you and process as part of your use of the Portal and Apps, is owned and controlled by your Organization, who is the “controller” of such information. Please note that Meel is acting as a data “processor” on behalf of your Organization, and that it is your Organization, in its capacity as a “controller”, which initiates the personal data collection, determines from whom to collect data and defines how to use the collected data. We will process your personal data strictly on behalf of your organization and in accordance with our contractual agreements with it, its lawful instructions and/or as permitted by law.

For further queries, please review the privacy policies of your Organization associated with the Portal and the Apps, as applicable. If, in the context of using the Portal and/or Apps, you have reached out to your Organization and you have not received a reply, you may approach Meel, and we will make commercially reasonable efforts to assist you.

Please note that your Organization will have the right to enforce the terms of this Privacy Policy as a third party beneficiary of this Privacy Policy. In addition, please note that your Organization may have additional privacy policy that may apply.

Please note that this Privacy Policy does not relate to data we collect from visitors of our website or any information provided to us other than through the Portal and/or App.

BY DOWNLOADING, ACCESSING AND/OR USING THE Portal AND/OR APPS, YOU ACKNOWLEDGE THAT YOU ARE OR HAVE HAD THE OPPORTUNITY TO BECOME AWARE OF AND AGREE (IN JURISDICTION WHERE SUCH CONSENT IS REQUIRED) TO THIS PRIVACY POLICY AND TO Meel’s PRACTICES DESCRIBED THEREIN, INCLUDING TO THE COLLECTION, USING, PROCESSING, DISCLOSING, RETAINING OR DISPOSING OF YOUR PERSONAL INFORMATION (AS DEFINED BELOW). IF YOU DO NOT AGREE TO ANY TERM PROVIDED HEREIN, PLEASE CONTACT YOUR ORGANIZATION AND CEASE ANY ACCESS OR USE OF THE Portal AND/OR APPS.

3. Which Information may we Collect about Users?

We may collect, on behalf of your Organization, two types of data and information:

• Non-personal Information. The first type is non-identifiable and anonymous information. To put it simply, we have no idea what is the identity of the User from which we have collected the Non-personal Information, unless it is cross-referenced with Personal Information. Non-personal Information, which is being gathered, consists of technical information and behavioral information. For example, technical information may include information such as the type and version of your device and its operating system, the type of browser, screen resolution, device browser and keyboard language, Wi-Fi connectivity and the type and name of your device and/or browser, etc. Behavioral information may include the User’s click-stream on the Portal or Apps, the activities of the User on the Portal or Apps, including information pertaining to activities made by the User and additional information of a similar nature.
• Personal Information. The other type of information we may collect is individually identifiable information. To put it simply, this information may identify an individual or is of a private and/or sensitive nature. Personal Information which is being gathered consists of any personal details provided by the User during the registration process and/or while using the Portal and/or Apps (“Personal Information”), including:
  • Personal Information which is provided voluntary:
    • Activating the Portal and App: During the Portal and/or Apps activation process, you will be required to provide us with certain Personal Information, including your name, phone number and email address.
    • Communications with Meel: this relates to any information you provide to us in any communications with us, including as part of seeking customer services or as part of customer support calls. We may record your customer support calls for quality assurance purposes and in order to improve our services.
  • Personal Information collected via technology:
    • Geolocation data: while using the Portal and/or Apps we will access, collect, process, monitor and/or remotely store “geolocation data”, including GPS coordinates and other similar information to determine your location in order to provide our services and for security purposes, including with respect to Users of the Meel Driver App – such information will include the GPS coordinates of your delivery route (including shipment drop-off data and route information) or equivalent information with respect to the location of your mobile device.
    • Contacts list: We may access the address book or contacts available on the mobile device from which you use the Apps, if you provide us with your permission to do so.
    • Technical and behavioral information: to the extent that the technical and behavioral information detailed above will be linked to or associated with a specific individual then such information will be considered as Personal Information; and
    • Identifiers: such as Internet Protocol (IP) address, your Unique Device Identifier (UDID), or another unique identifiers.
    • Meel Driver App: In connection with your use of the Meel Driver App, we may receive data relating to your use of the phone or other voice application available on your mobile device while the App is open or is running on that mobile device, in order to determine if such use is blocking data transmission or otherwise interfering with the functionality of the App.
  • Information provided by others:
    • Meel may receive additional information about you from your Organization, as determined by the Organization. For example, in order to use the Meel Driver App, your Organization will provide us with your mobile phone number and when you use the Meel Driver App, your Organization will provide us with your anticipated delivery route. The scope, categories and types of information provided to us by your Organization is determined exclusively by your Organization and is subject to your Organization’s policies and your agreements with your Organization. For additional information, please refer to your Organization’s applicable privacy policies and notices.
  • Please note:
    • We may cross-reference Personal Information with other Personal Information we have about you and any Non-personal Information connected or linked to or associated with any Personal Information shall be deemed as Personal Information as long as such connection, linkage or association exists.
    • We use third-party tracking services and usage logs to track and analyze data from Users of the Portal and/or Apps and for purposes of security and fraud prevention (for more information please refer to Section 10 below). We may also use cookies to gather information regarding your use of the Portal and/or Apps and the information for which you searched and accessed (for more information please refer to Section 11 below).

How do we Collect Information about our Users?

• We collect information through your entry, connection, access and/or use of the Portal and/or Apps. In other words, when you access or use the Portal and/or Apps we are aware of your usage of the Portal and/or Apps, and may gather, collect and record the information relating to such usage. For example, when you connect to the Portal and/or Apps, your device notifies us that you are an active user. We may further log the content you generate or use your location during your use of the Apps.
• We collect information which you provide us voluntarily. For example, we collect Personal Information when you register and activate the Portal and/or App or when you contact Meel.
• We collect information from the device on which you use the Portal and App. For example, when using the Meel Driver App we will continuously collect your geolocation data, including GPS coordinates.
• We collect information provided to us by your Organization. For example, when you use the Meel Driver App, your Organization may provide us with your anticipated delivery route.

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What are the Purposes of the Collection and Processing of Information?

• Non-personal Information is collected on behalf of your Organization in order to:
  • Enhance the User’s experience on the Portal and/or Apps;
  • Create statistical information and learn about the preferences of Users and general trends on the Portal and Apps (e.g. understand which features are more popular than others); and
  • Keep the Portal and Apps safe and secure and for prevention of fraud;
• Personal Information is collected on behalf of your Organization in order to:
  • Enhance the User’s experience on the Portal and/or Apps;
  • Create statistical information and learn about the preferences of Users and general trends on the Portal and Apps (e.g. understand which features are more popular than others); and
  • Keep the Portal and Apps safe and secure and for prevention of fraud;